Reference

How musang128 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay wallet dataAccount access securityData retention policyYour right to request changesIndonesia-region coverage
musang128 How musang128 Handles Your Personal Data
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How We Protect and Manage Your Data

Account security at musang128 runs on encrypted connections for every login and transaction session. We apply access controls so that only the systems and staff that need your data to process a request can reach it. Here is what that looks like in practice across the four areas that matter most to your account.

Cookies and Session Data

Session cookies keep your login active and remember lobby state. You can clear these from your browser at any time; doing so will log you out of your current session.

Account Security

Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, change your password immediately and contact support.

Data Retention

We keep transaction records for as long as required by applicable obligations, then delete or anonymise them. Account data is removed upon verified account closure requests.

Requesting Changes

To correct, export, or delete your personal data, contact support via live chat or email with your account details. We process these in line with applicable local law.

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Reach Us About Your Privacy Rights

If you want to access, correct, or remove data we hold on your account, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly. We aim to respond to all data-related requests within a reasonable timeframe.

Live Chat Open the live chat window from your account dashboard — available around the clock for account and data queries.
Email Support Send your data request to our support address. Include your registered contact detail and the specific change or access you need.
Account Settings Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account settings panel.

Common Questions About Your Data

These are the questions we hear most often about how personal data is handled on the platform. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the e-wallet identifiers you link — such as DANA, OVO, or GoPay — along with login and transaction records needed to run your account.

Your wallet details are used only to process your deposits and withdrawals. We do not sell or share this information with third parties outside of what is required to complete your transactions.

Contact our support team via live chat or email, include your registered account details, and specify that you want a data access request. We will locate your record and respond promptly.

Yes. Submit a deletion request through support with your account details. We process these where permitted by applicable local law and will confirm once the action is complete.

Transaction records are retained for as long as required by applicable record-keeping obligations. Once that period ends, records are deleted or anonymised from our systems.

Upon a verified account closure request, personal data is removed in line with our retention policy. Some transaction records may be retained for the period required by applicable local law.